Shipping & Returns
Shipping Policy
We use Royal Mail 2nd class postage to ship our Barley Bags to you. Your package should arrive in 3-5 business days. If you have any questions regarding shipping, or your Barley Bag has not arrived within the specified timeframe, please visit the Contact Us page and let us know.
Return & Exchange Policy
If you are not happy with your Barley Bag, please get in touch using the Contact Us page. We allow returns within 30 days of purchase if the product is faulty or damaged when it reaches you. We will offer a full refund or exchange, whichever you prefer. Refunds will be processed direct to your bank account within 7 days of receipt of the returned item.
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We do not accept returns of Barley Bags that have already been placed in your pond, and the Royal Mail may not appreciate that either!